99bk Privacy Policy — Your Data Is Safe With Us

Welcome to 99bk. We believe your privacy is a fundamental right. This privacy policy explains what data we collect, why we collect it, and how it is used. By using 99bk, you agree to this policy.

This privacy policy applies to all users of the 99bk platform (website and mobile app). It takes effect whenever you use any 99bk service — whether you register, play games, make a payment, or simply browse.

Our privacy policy is built in accordance with internationally recognized data protection standards. 99bk never sells, unauthorizedly shares, or passes your data to advertisers.

• This policy has been written with Bangladeshi users in mind.
• This policy also applies to 99bk's affiliated services.
• Our support team is ready to help with any questions or concerns.

99bk only collects the information needed to deliver the best service to you. Collecting excessive or unnecessary data goes against our policy. Below is a detailed breakdown of what we collect.

99bk uses the information you provide only for the purposes listed below. We never use your data for any other purpose without your consent. Every use is specific and lawful.

• Account Management: Used for registration verification, login security, and account recovery.
• Payment Processing: To process deposits and withdrawals and maintain transaction history.
• Service Improvement: To analyze your usage patterns and improve the platform experience.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To meet the requirements of applicable laws and regulatory bodies.
• Customer Support: To give our support team the information needed to resolve your issues quickly.
• Relevant Notifications: To keep you informed about new bonuses, promotions, and service updates (you can opt out at any time).

99bk never sells your personal data to third parties. In limited cases — for operational purposes or legal obligations — certain information may be shared.

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum data required to process transactions.
• Game provider: Third-party game studios receive only the data strictly necessary to operate gaming services.
• Law Enforcement: Data may be disclosed to relevant authorities under a court order or legal obligation.
• Audit Body: Limited data is shared with regulators and auditors to verify licensing compliance.

In all of the above cases, a strict confidentiality agreement must be signed before any data is shared. No third party may use your data for their own purposes.

99bk uses cookies and similar technologies on its website to enhance your browsing experience. Cookies are small text files stored on your device. They help with tasks ranging from remembering your login details to saving your language preferences.

• Essential Cookies: Essential for login sessions and security. Disabling these may prevent the service from functioning properly.
• Functional Cookies: Remembers your language, theme, and other preferences.
• Analytics Cookies: Analyzes user behavior to help improve the platform.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may limit certain 99bk features.

99bk uses industry-leading technology to protect your data. Our security systems are regularly verified through third-party audits.

• 256-bit SSL Encryption: All data transfers are encrypted, so no one can intercept your information in transit.
• Two-Factor Authentication (2FA): OTP-based security to prevent unauthorized access to your account.
• Firewall & DDoS Protection: Protects the platform against cyberattacks.
• Encrypted Database: All stored personal data is kept in encrypted form.
• Restricted Staff Access: Only authorized staff can access specific data on a need-to-know basis.
• Regular Security Testing: Penetration testing and vulnerability scans are carried out on a regular basis.

99bk retains your data only for as long as necessary. All data is stored while your account is active. After account closure, most data is deleted within 90 days.

Certain data must be retained longer due to legal obligations — financial transaction records are typically kept for 5 years and identity verification documents for 3 years. Once these periods expire, the data is permanently deleted.

• Active account data — retained for the lifetime of the account.
• Financial transaction records — 5 years.
• KYC documents — 3 years.
• Support conversations — 1 year.
• Technical log files — 6 months.

Every 99bk member has specific rights over their own data. We respect and uphold those rights.

• Right to Know: You can view what personal data we hold about you.
• Right to Rectification: You can request corrections to any incorrect or outdated information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Portability: Export your data in a machine-readable format.
• Right to Object: You have the right to object to certain types of data processing.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.

The 99bk platform includes some third-party games and services. These have their own privacy policies that are outside 99bk's control. We recommend reading their policies before using those services.

99bk is not responsible for privacy policy violations by third-party game studios or payment processors. That said, we only work with trusted, licensed partners.

99bk is strictly for users aged 18 and over. We do not knowingly collect data from minors. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.

99bk may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, members will be notified by email or platform notification.

Continued use of 99bk after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend checking this page periodically.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch. Our dedicated privacy team is always available.

• Live Chat — Available 24/7
• Email: [email protected]
• Telegram Support Channel